At gemereejewels, your satisfaction means everything to us. We want you to truly love your handmade jewelry. If for any reason your order does not meet your expectations, we are happy to offer a return or exchange under the conditions outlined below.

Eligibility for Returns & Exchanges

• Please contact us within 3 business days of receiving your order to request a return or exchange.
• Items must be unworn, unused, and returned in their original condition and packaging.
• Items showing signs of wear, use, or damage will not be eligible for a refund or exchange.

Once you reach out, we will provide detailed instructions on how to proceed with your return.

Important Notes

• Return shipping with tracking is required. We strongly recommend adding insurance for your protection.
• Refunds can only be issued once the returned item has been safely received and inspected.
• gemereejewels is not responsible for items lost or damaged during return shipping.

Non-Returnable Items

The following items are final sale and not eligible for return or exchange:

• Custom or personalized pieces
• Sale or discounted items
• Gift cards / gift certificates

Returns sent without prior approval or without contacting gemereejewels first will not be accepted.

Refund Processing

Once your return is received and inspected, you will receive an email confirmation. If your return is approved, your refund will be issued to the original payment method, excluding original shipping costs and any applicable fees.

Please allow 2–5 business days for the refund to appear in your account after processing.