Do You Offer Custom Jewelry?

Yes, we do. We love creating meaningful, one-of-a-kind pieces. If you’re interested in a custom design, please contact us and we’ll be happy to discuss your ideas.

When Will My Order Be Ready?

Each gemereejewels piece is handcrafted specifically for you. Production times vary by design, so please refer to individual product pages for estimated processing times. For shipping details, please review our Shipping Policy.

I Need My Jewelry by a Certain Date — What Should I Do?

If you have a specific deadline, we recommend reaching out to us as soon as possible. Depending on availability, a rush order may be arranged. Expedited shipping options are also available at checkout.

Do You Accept Returns?

Yes. We want you to truly love your jewelry. If your piece doesn’t meet your expectations, please review our Return Policy for eligibility and instructions.

I Lost One Earring — Can I Purchase a Single Replacement?

Absolutely. Please contact us to get started. In some cases, we may ask you to send in the remaining earring (at your expense) to ensure an accurate match.

Product Questions

Is Your Jewelry Hollow, Plated, or Filled?

Never. All gemereejewels pieces are crafted using solid precious metals only — no plating, no filling, no hollow tubing. Our hoop earrings, in particular, are made from solid metal wire for lasting quality and durability.

Is Your Jewelry Nickel-Free?

Yes, most of our jewelry is completely nickel-free. If you have sensitivities or specific metal preferences, we’re happy to discuss custom material options to ensure your comfort.